Terms of service

Last updated: 31 August 2026

These Terms of Service (“Terms”) are a legally binding agreement between you and Pearl Innovations and Consumer Health Pte. Ltd. (UEN 202613120W), a company incorporated in Singapore, doing business as Natural Pearl Skincare (“Company,” “we,” “us,” or “our”). Our registered office is 9 Raffles Place, #29-05, Republic Plaza, Singapore 048619. Customer contact: support@npskin.com. The storefront is npskin.com and any checkout, cart, or related pages we operate (together, the “Site”).

These Terms govern your access to and use of the Site, any order you place, and your use of our products. They apply together with our Refund Policy and Privacy Policy (together, the “Agreement”). If you do not agree, do not use the Site or place an order.

By using the Site, creating an account, or placing an order, you confirm that you have read and agree to the Agreement. Use of the Site through a browser, mobile browser, or application is still use of the Site.

IMPORTANT: THESE TERMS CONTAIN A MANDATORY INDIVIDUAL ARBITRATION PROVISION, A CLASS-ACTION WAIVER, AND A JURY-TRIAL WAIVER. Except where a non-excludable law gives you a right that cannot be waived, you agree to resolve disputes with the Company on an individual basis in arbitration, as described below. You will not bring or join a class, collective, consolidated, mass (except as provided in the batch-arbitration process), private-attorney-general, or other representative action against the Company, and you will not participate in or recover under any such action brought by someone else.

Nothing in these Terms limits any right that cannot be excluded under Singapore law, under United States federal or state consumer-protection, product, advertising, or privacy law if you are a consumer in the United States, or under the mandatory consumer laws of your place of residence.

1. Related policies

Purchases are also governed by our Refund Policy (including the 90-Day Money-Back Guarantee). Personal data is governed by our Privacy Policy. If a shipping or subscription policy is posted on the Site or shown at checkout, it applies to that subject. If those documents conflict with these Terms on a purchase, refund, or product-quality issue, the Refund Policy controls the guarantee, and these Terms control everything else except where a mandatory law says otherwise.

2. Changes

Except for the Mandatory Arbitration section (which may be changed only as described in that section), we may update these Terms by posting a new version on this page and changing the “Last updated” date. The updated Terms apply to use of the Site and to orders placed after they are posted, and to future disputes, unless a mandatory law requires a different method of acceptance. If you do not agree, stop using the Site. Continuing to use the Site after a change is posted is acceptance of the updated Terms, except where the law requires more.

3. Eligibility

You must be at least 18 years old, or the age of majority in your place of residence if that is higher, and able to form a binding contract. The Site is not intended for children. By using the Site or placing an order, you represent that you meet these requirements, that you have not been suspended or banned from the Site, and that you will not maintain more than one customer account.

4. Accounts and security

Some features may require an account. You must provide true, accurate, current, and complete information and keep it updated. You must keep your password confidential and not share it. You are responsible for activity under your account. Notify us at support@npskin.com if you think someone has used your account without permission. We may suspend or close an account, cancel orders, and refuse future orders if we reasonably believe information is false, the account is used for resale or guarantee abuse, or these Terms have been breached.

Guest checkout is still subject to these Terms.

5. License to use the Site; ownership

The Site, including text, product names, descriptions, images, logos, graphics, video, software, and other content we provide (excluding User Content), is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws of Singapore, the United States, and other places.

We grant you a limited, revocable, non-exclusive, non-transferable licence to access the Site for your personal, non-commercial use, to browse and to place orders. We reserve all rights we do not expressly grant.

You may not copy, scrape, harvest, republish, frame, mirror, reverse engineer, sell, or commercially exploit the Site or its content except as allowed by these Terms or by law (including fair use / fair dealing). You may print or save a copy of pages for your own personal records, keeping proprietary notices intact. You may link to the Site’s homepage or a product page in a way that does not suggest we sponsor you. You may not frame the Site or use our marks without written permission.

6. User Content

If you send us, post, or otherwise submit reviews, photos, comments, questions, ideas, or other material (“User Content”), you grant us and our affiliates a worldwide, royalty-free, perpetual, irrevocable, transferable, sub-licensable licence to use, reproduce, adapt, publish, translate, distribute, display, and otherwise exploit that User Content in any media, including for operating and marketing the store, without further consent or payment. We may identify you by the name or handle you supplied. We have no duty to keep User Content confidential, to use it, or to pay for it.

You represent that you own or control the rights in User Content you submit, that it is accurate, and that our use of it will not infringe anyone’s rights. You remain responsible for it. We may monitor, edit, or remove User Content, but we do not have to. User Content is the opinion of the person who submitted it, not ours.

Do not submit anything unlawful, defamatory, infringing, deceptive, or that claims our products diagnose, treat, cure, or prevent disease.

7. Prohibited uses

You agree to use the Site only for lawful, personal, non-commercial purposes (buying for yourself or for another person you are legally allowed to buy for). You will not:

• violate applicable local, state, federal, Singapore, or other law;
• use false name, address, email, phone, or payment details, or otherwise commit fraud;
• resell, wholesale, or redistribute our products, or buy them for a commercial stocking or unauthorised retail channel, without our prior written consent;
• place orders for speculative, fraudulent, or guarantee-abuse purposes, including a pattern of ordering extra units in order to claim the first-unit money-back guarantee;
• maintain multiple accounts or addresses to evade these Terms or the Refund Policy;
• interfere with, scrape, overload, or attempt unauthorised access to the Site or related systems;
• use an interface other than the one we provide to access the Site;
• frame the Site or imply a false affiliation with us;
• make unauthorised claims about curative or disease-treatment effects of our products, or suggest that we have made those claims;
• transmit malware, spam, or unsolicited promotional material;
• impersonate any person or entity;
• harvest other users’ information;
• use the Site in a way that harms us, other users, or third parties.

We do not authorise resale by unauthorised retailers. We may suspend accounts, cancel open orders and refund them, and refuse future sales if we reasonably suspect unauthorised distribution, fraud, or guarantee abuse. We may pursue available legal remedies, including for trademark and unfair-competition violations.

Use of false identity or payment information to obtain products is fraud. We may report it and seek available civil remedies.

8. Your representations

You represent and warrant that: (a) you meet the eligibility rules in section 3; (b) you have authority to enter these Terms; (c) information you give us is true and complete; (d) you will not have more than one customer account; (e) you are not buying for unauthorised resale; and (f) payment methods you use are yours or you are authorised to use them.

9. No medical advice; cosmetics

Our products are cosmetic skincare products for external use. They are not medicines. They are not intended to diagnose, treat, cure, or prevent any disease. Statements on the Site have not been evaluated by the U.S. Food and Drug Administration or by the Health Sciences Authority of Singapore as medicinal claims.

Content on the Site is for product and general information. It is not medical, dermatological, or other professional advice. We do not provide practice of medicine or counselling through the Site. You should not delay or ignore professional care because of something you read here. If you have a medical condition, are pregnant or nursing, have sensitive skin or known allergies, or take medication, consider speaking with a qualified clinician before use. Consider a patch test. Stop use if irritation occurs. Results vary between individuals. Use of information and products is at your own risk, subject to non-excludable law.

10. Testimonials and endorsements

In line with FTC endorsement guides and similar rules, testimonials on the Site or in our advertising are individual experiences. They are not a promise of typical results. Results vary. A testimonial is not a representation that a product diagnoses, treats, cures, or prevents disease. We may edit testimonials for length or grammar; we do not fabricate them. Names or images may be changed to protect privacy where the person asked us to. Opinions in testimonials are those of the reviewer.

Independent affiliates, publishers, or media may promote our products. They operate independently. Official product information is what appears on the Site and on the product labelling. If a third-party promotion conflicts with the Site or the label, the Site and the label control.

11. Commercial transactions

The seller of products on the Site is Pearl Innovations and Consumer Health Pte. Ltd., trading as Natural Pearl Skincare.

11.1 Offer and acceptance

Display of a product is an invitation to treat, not a binding offer by us. Your order is an offer to buy. We may accept, refuse, or cancel an order (and refund any amount charged) if a product is unavailable, if there is an obvious pricing or description error, if we cannot ship to the address, or if we reasonably suspect fraud, unauthorised resale, or abuse of the 90-Day Money-Back Guarantee. We may contact you for more information before we accept an order. A contract is formed when we send an order confirmation or when we charge you and proceed to fulfil, whichever happens first. Payment must be received before we accept the order, unless we agree otherwise.

11.2 Products, descriptions, and price

We may change products, formulations, packaging, availability, and prices prospectively without obligation to you for future orders. We take care with descriptions, images, and prices, but we do not warrant that they are error-free. Images are illustrative; actual packaging may differ. If a product you receive is not as described, your remedy is the Refund Policy and any non-excludable statutory rights. If a price is displayed in obvious error, we may cancel and refund rather than fulfil at the erroneous price.

Prices and currency are as shown at checkout. Taxes we are required to collect (including US state and local sales tax where we must collect it, and any other tax checkout adds) will appear at checkout. Your total at checkout is the amount you authorise.

11.3 Payment

You agree to provide true payment information and that you are authorised to use the method. Payment is processed by our payment providers. We do not store full payment-card numbers. We may cancel an order or an account if we reasonably believe payment information is false, not current, or unauthorised.

You are financially responsible for purchases made through your account or with your payment method, including those made by someone you allow to use them.

11.4 Shipping, delivery, and risk

We ship to destinations offered at checkout. Charges, methods, and any estimated window are those shown at checkout for that order. Estimates are not guarantees unless checkout expressly says the method is guaranteed. If we learn we cannot fulfil within a reasonable time (including, where US mail-order rules apply, if we cannot ship by the date stated at checkout or, if none was stated, within 30 days), we will contact the email on the order. If we cannot reach you or you no longer want the product, we will cancel and refund amounts paid for the unfulfilled items.

You are responsible for a complete and accurate shipping address. Delay or loss caused by an address you entered incorrectly is your responsibility. If a package is returned because of an address problem, contact support@npskin.com; redelivery may require additional shipping charges.

We fulfil using carriers we select. Delivery is complete when the carrier delivers in accordance with the service’s rules. Risk passes in accordance with applicable law. If a carrier marks delivered and you have not received the package, contact us promptly so we can help investigate.

Taxes collected at checkout are as shown there. Import duties, customs fees, and similar charges imposed by the destination that are not collected at checkout are your responsibility unless the law requires otherwise or checkout says we included them. For a shipment that crosses a customs border, you are the importer of record unless checkout says otherwise.

11.5 Personal use; no unauthorised resale

Products are sold for personal use. If we accept an order, you agree you are not buying for further unauthorised resale or distribution. We may cancel orders we reasonably associate with unauthorised retail, wholesale, or bulk diversion.

12. 90-Day Money-Back Guarantee (summary)

We offer a 90-Day Money-Back Guarantee on eligible units, described in full in the Refund Policy, which controls. In summary:

• The guarantee applies only to the first unit (bottle, jar, or other single unit) of each distinct product in a single order.
• Additional units of the same product in that order are not covered, except where a refund is required by law or the extra unit is defective, damaged due to fulfilment, or not the product ordered.
• You must request the guarantee through support@npskin.com within 90 days of delivery (or, if we cannot confirm delivery, from the shipment date on the order).
• An approved claim refunds the purchase price of the eligible unit (and tax on that unit as required by law). Shipping is not refunded on a satisfaction claim unless the law requires it or the claim is for defect, damage, or wrong item.
• The guarantee is for the original purchaser. It is not a bulk-return programme and is not for resale.
• We may refuse, limit, or reverse a claim, cancel orders, and decline future orders if we reasonably believe the request is fraudulent, abusive, in bad faith, or part of a pattern of ordering to obtain first-unit refunds.

Statutory rights for defective or misdescribed goods are not limited to the first unit and are not treated as guarantee abuse.

13. Coupons and promotions

Coupons and promotional codes are for the intended recipient’s personal use unless the offer says otherwise. You may not sell or circulate them. We may cancel an order or a code if we reasonably believe it is being used by someone other than the intended recipient, stacked contrary to its terms, or used fraudulently. We may end an offer or set an expiry. Codes are not valid on prior purchases unless they say so. Refunds of discounted items are based on the amount actually paid.

Contests, sweepstakes, or similar promotions, if we run them, will have their own rules.

14. Subscriptions

Unless checkout for a specific product expressly describes a subscription, membership, auto-replenish, or other recurring charge, the purchase is one-time. If we offer a recurring plan, checkout will state the price, frequency, and that charges continue until you cancel. You may cancel future recurring charges by emailing support@npskin.com from the email on the order or account before the next charge. Amounts already charged remain subject to the Refund Policy. We do not charge a cancellation fee unless checkout for that offer states one.

15. Electronic communications

When you use the Site, email us, or receive email from us, you communicate with us electronically. You agree that notices we send by email to the address on your order or account, or post on the Site, satisfy any legal requirement that communications be in writing, except where a mandatory law requires another form.

16. Third-party sites and tools

The Site is operated using commerce infrastructure including Shopify. Payment, shipping, and similar functions may be performed by providers. The Site may link to third-party sites. We do not control those sites. Their terms and privacy practices apply to your use of them. A link is not an endorsement.

If we later offer SMS or similar messaging, the terms presented at opt-in will apply to that channel. Consent to marketing messages is not a condition of purchase unless a specific offer says otherwise.

17. Copyright — DMCA

If you believe material on the Site infringes your copyright, you may send a notice under the U.S. Digital Millennium Copyright Act (17 U.S.C. § 512) to:

DMCA Agent
Pearl Innovations and Consumer Health Pte. Ltd.
9 Raffles Place, #29-05, Republic Plaza
Singapore 048619
Email: support@npskin.com (subject: DMCA Notice)

The notice must include: identification of the copyrighted work; identification of the material claimed to be infringing and information reasonably sufficient to locate it; your name, address, email, and telephone number if you have one; a statement that you have a good-faith belief the use is not authorised by the owner, its agent, or the law; a statement under penalty of perjury that the notice is accurate and that you are the owner or authorised to act; and your physical or electronic signature. We may remove or disable access to material that is the subject of a compliant notice.

If your material was removed and you believe that was a mistake, you may send a counter-notice to the same address with the information 17 U.S.C. § 512(g) requires, including your consent to jurisdiction of a U.S. federal district court (if you are in the United States, in the district of your address; otherwise a court of competent jurisdiction) and that you will accept service from the complainant.

Only copyright notices should use the DMCA subject line. Ordinary support requests should not.

18. Disclaimer of warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SITE AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE AND OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, AND PROVIDERS (“RELATED PARTIES”) DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT DESCRIPTIONS OR CONTENT ARE COMPLETE, CURRENT, OR RELIABLE.

THIS DISCLAIMER DOES NOT EXCLUDE ANY WARRANTY, CONSUMER GUARANTEE, OR REMEDY THAT CANNOT BE EXCLUDED UNDER SINGAPORE LAW, UNITED STATES FEDERAL OR STATE LAW, OR OTHER MANDATORY LAW THAT APPLIES TO YOU. IN PARTICULAR, IF YOU ARE A CONSUMER, YOUR STATUTORY RIGHTS IN RESPECT OF DEFECTIVE OR MISDESCRIBED GOODS ARE NOT EXCLUDED.

19. Indemnification

You will defend, indemnify, and hold harmless the Company and the Related Parties from claims, damages, losses, and expenses (including reasonable legal fees) arising out of: your use of the Site; User Content you submit; your orders, including unauthorised resale; your breach of these Terms or the Refund Policy; your fraud or guarantee abuse; or your infringement of another person’s rights. We may assume exclusive defence of a matter subject to indemnification; you will cooperate. This obligation survives termination of these Terms.

20. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE AND THE RELATED PARTIES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, LOST GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF THE SITE, PRODUCTS, OR THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE FULLEST EXTENT PERMITTED BY LAW, FOR PRODUCTS PURCHASED THROUGH THE SITE YOUR EXCLUSIVE REMEDY AGAINST US IS A REFUND OR REPLACEMENT IN ACCORDANCE WITH THE REFUND POLICY AND ANY NON-EXCLUDABLE STATUTORY RIGHT. FOR OTHER CLAIMS ARISING FROM THE SITE OR THESE TERMS, OUR TOTAL LIABILITY WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE PRODUCTS GIVING RISE TO THE CLAIM, OR IF THE CLAIM DOES NOT RELATE TO A PRODUCT PURCHASE, FIFTY UNITED STATES DOLLARS (US$50).

Some places, including the State of New Jersey and other US states, do not allow certain exclusions or limitations of liability. In those places, these limitations apply only as broadly as that law allows. We do not exclude liability for fraud, or for death or personal injury caused by negligence, where the law does not allow that exclusion.

You agree that any claim you may have arising out of the Site or a purchase must be filed within one (1) year after the event giving rise to it, except where a longer period is required by a law that cannot be waived (including many consumer-protection limitation periods).

In the event of a problem with the Site itself, your sole remedy for that problem (apart from product refunds) is to stop using the Site.

21. Informal resolution

Before filing a claim in arbitration or court, the complaining party must send a written notice and try to resolve the dispute informally for sixty (60) days after the notice is received. Send notices to us at support@npskin.com with the subject “Dispute Notice,” and include your name, the email used on the order or account, the order number if any, a description of the claim, the relief sought, and the basis for it. We will send notices to the email on your order or account. Limitation periods are tolled during this 60-day period. This informal process is a condition precedent to arbitration, except where a law prohibits that condition.

22. Mandatory arbitration

Please read this section carefully. It affects your legal rights, including the right to file or join a lawsuit in court.

22.1 Agreement to arbitrate

If informal resolution does not resolve the dispute, you and the Company agree to resolve the dispute by binding individual arbitration, except as this section allows. “Dispute” means any claim or controversy arising out of or relating to the Site, products, orders, marketing, these Terms, or the Refund Policy, including formation, enforceability, applicability, and whether a claim is arbitrable. The Federal Arbitration Act, 9 U.S.C. §§ 1–16 (the “FAA”) governs the interpretation and enforcement of this arbitration agreement, including any question of whether a claim is arbitrable, to the maximum extent the FAA can apply. Substantive rights and duties (including consumer-protection statutes) are governed as stated in the Governing law section.

The arbitrator, not a court, has exclusive authority to decide disputes about interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court must decide (i) enforceability of the class-action waiver, (ii) enforceability of the batch-arbitration process, and (iii) whether the informal-resolution condition was satisfied, if those issues are presented to a court.

22.2 Administrator and rules

Arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (and Mass Arbitration Supplementary Rules, if they apply), as modified by this section. Rules are available at www.adr.org. If AAA is unavailable or unwilling to administer the dispute consistent with this section, the parties will agree on another administrator; if they cannot, a court of competent jurisdiction may appoint one. Any demand you send to AAA must also be emailed to support@npskin.com.

22.3 Hearing; location

Arbitration will be conducted by a single arbitrator. Hearings, if any, will be by videoconference or telephone unless the arbitrator finds good cause for an in-person hearing. If an in-person hearing is required and you are a consumer resident in the United States, it will be in the US county (or parish) of your billing address. Otherwise it will be remote or in Singapore. For claims seeking only monetary relief of US$10,000 or less and not seeking injunctive relief, the arbitration will proceed on documents only unless the arbitrator or both parties decide a hearing is needed.

The arbitrator may award any individual relief available in court, consistent with these Terms including the limitation of liability, except that the arbitrator may not award class-wide relief. The award will include essential findings. Judgment on the award may be entered in any court of competent jurisdiction. Proceedings are confidential except as needed to enter or challenge an award or as required by law.

22.4 Exceptions

Either party may: (a) bring an individual action in small-claims court; (b) bring an action in court to protect intellectual property (patents, copyrights, trademarks, trade secrets — not privacy or publicity claims) or for defamation; (c) seek temporary injunctive relief in court to preserve the status quo pending arbitration. Using these exceptions does not waive the right to arbitrate other claims.

22.5 Class-action and jury waiver

TO THE MAXIMUM EXTENT ALLOWED BY LAW, ARBITRATION AND ANY PERMITTED COURT ACTION MUST BE INDIVIDUAL ONLY. YOU AND THE COMPANY WAIVE ANY RIGHT TO A JURY TRIAL AND ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, COLLECTIVE ACTION, PRIVATE-ATTORNEY-GENERAL ACTION, OR OTHER REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY AWARD RELIEF ONLY TO THE INDIVIDUAL PARTY AND ONLY AS NEEDED TO RESOLVE THAT PARTY’S CLAIM, EXCEPT AS THE BATCH PROCESS PROVIDES FOR PROCEDURE (NOT FOR CLASS RELIEF).

22.6 Batch arbitration

If 25 or more similar demands are submitted against the Company with assistance from the same law firm, organisation, or coordinated group (“Mass Filing”), the following applies: demands will be administered in batches of up to 25 (any remainder is a final batch); one arbitrator per batch; fees for a demand are due when that demand’s batch is designated; batches may be staged reasonably so they do not all proceed at once; claims remain tolled until each demand is decided, withdrawn, or settled. After the first batch, the parties will try in good faith, for 90 days with a mediator if AAA appoints one, to agree a resolution or a process for the rest. If they cannot, either the Company or a remaining claimant may opt those remaining demands out of arbitration on 60 days’ written notice and proceed in court on an individual basis, still subject to the class-action waiver. If this batch process is held unenforceable as to a Mass Filing, this entire arbitration agreement is void as to that Mass Filing only, and those claims may proceed in court subject to the class-action waiver and governing-law section. This subsection does not authorise class arbitration.

22.7 Fees

AAA fee schedules apply. If you show that arbitration costs would be prohibitive compared with court, we will pay AAA filing and hearing fees above US$250 unless the arbitrator finds your claims frivolous or brought in bad faith. Each party bears its own lawyers’ fees unless a statute that applies to the claim says otherwise or the arbitrator sanctions frivolous conduct or failure to complete informal resolution.

22.8 30-day opt-out

You may opt out of this arbitration section by emailing support@npskin.com with the subject “ARBITRATION OPT-OUT” within 30 days after your first use of the Site or your first purchase, whichever is earlier, stating your name, the email you used, and that you opt out of arbitration. If you opt out, we are not bound to arbitrate with you either. A valid opt-out does not affect other parts of these Terms. We will honour a valid earlier opt-out if we later change this section.

22.9 Survival and severability of this section

This section survives termination of these Terms and completion or cancellation of orders. If a part of this section other than the class-action waiver or batch process is held unenforceable, the rest of this section remains. If the class-action waiver cannot be enforced as to a dispute, that dispute (or that portion) may proceed in court as specified in Governing law, and remaining claims stay in arbitration.

23. Governing law

These Terms and any dispute arising out of the Site or a purchase are governed by the laws of the Republic of Singapore, without regard to conflict-of-law rules, except that (a) the FAA governs the arbitration agreement as stated above, and (b) if you are a consumer, you also keep the protection of any mandatory law of the country or United States state where you live, including United States federal consumer-protection, advertising, and privacy law. We do not seek to deprive you of non-waivable rights under those laws.

Subject to the arbitration section, courts of Singapore have jurisdiction, except that a consumer may also bring an individual claim (including a small-claims claim) in the courts of the consumer’s place of residence where mandatory law gives that right. If a dispute is in a US court under an exception to arbitration or after an opt-out, and a venue must be named, the parties consent to individual (not class) proceedings in a court of competent jurisdiction.

24. Notice for California users

Under California Civil Code § 1789.3, California consumers are entitled to the following notice. The provider of the Site is Pearl Innovations and Consumer Health Pte. Ltd., trading as Natural Pearl Skincare, 9 Raffles Place, #29-05, Republic Plaza, Singapore 048619. Questions or complaints: support@npskin.com with the subject “California 1789.3 Inquiry.” California consumers may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs, in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210, or at dca@dca.ca.gov.

25. Termination

We may suspend or end your access to the Site, cancel orders, and refuse future orders at any time if we reasonably believe these Terms, the Refund Policy, or the law has been breached, including fraud or guarantee abuse. You may stop using the Site at any time. Sections that by their nature should survive (including intellectual property, User Content licence, prohibited-use remedies, disclaimers, indemnification, limitation of liability, arbitration, and governing law) survive termination. Amounts already properly charged remain payable; amounts we cancel are refunded as required.

26. Assignment

You may not assign these Terms without our prior written consent. We may assign them to an affiliate or to a successor in connection with a reorganisation or transfer of the business. These Terms bind and benefit permitted successors and assigns.

27. Entire agreement; severability; waiver; miscellaneous

These Terms, the Refund Policy, the Privacy Policy, and any additional terms posted for a specific offer, contest, or messaging channel, are the entire agreement between you and us on this subject and supersede prior communications on that subject. If a provision is held unlawful or unenforceable, it is severed (or modified to the minimum extent needed) and the rest remains in force, except as the arbitration section provides for the class-action waiver and batch process.

Failure to enforce a provision is not a waiver. These Terms do not create a partnership, joint venture, or employment relationship. Headings are for convenience. “Including” means “including without limitation.” A printed copy of these Terms and of electronic notices is admissible to the same extent as other business records. These Terms are drawn up in English (which both parties request). They shall be interpreted as if co-drafted; no rule construing ambiguity against the drafter applies. Rights and remedies are cumulative. You are responsible for complying with laws that apply to your access, including export and import rules that apply to you.

Force majeure: we are not liable for delay or failure caused by events beyond reasonable control, including carrier disruption, labour dispute, utility failure, government action, epidemic, or natural disaster. If that delay means we cannot fulfil an order, we will refund unfulfilled amounts.

28. Contact

Pearl Innovations and Consumer Health Pte. Ltd.
Trading as Natural Pearl Skincare
9 Raffles Place, #29-05, Republic Plaza
Singapore 048619
support@npskin.com